PATRON CRM

Advanced Customer Relationship Management Software

PATRON CRM simplifies customer relationship management for businesses, enhancing customer engagement and operational efficiency.

PATRON CRM offers an intuitive platform designed to streamline customer relationship management. With powerful features for data tracking, PATRON CRM ensures businesses can optimize customer interactions and boost sales performance through seamless customer relationship management processes, all backed by Skylark Soft Limited.

Customar relationship management PATRON CRM dashboard Skylark soft limited

Modules of PATRON CRM

Explore Key Features Driving Effective Customer Relationship Management

Marketing

CRM-Marketing

Campaigns

Drive Your Marketing Success with Targeted Customer Relationship Management Campaigns

Organize, track, and measure marketing campaigns to optimize outreach and customer relationship management efforts efficiently. Leverage data-driven insights to enhance customer interactions and drive business growth.

Flexible Assignment

Assign campaigns to specific team members, ensuring clear responsibility and collaboration.

Sponsor and Partnership

Include sponsor details or partnership information to leverage joint marketing efforts.

Attachment and Link

Store all creative assets, marketing collateral, and relevant URLs in one place for seamless access and coordination.

Multi-Channel Campaign Management

Run campaigns across email, social media, direct mail, and more with tailored tracking options.

Customizable Campaign Fields

Define campaign details such as start date, target audience, and expected close date, ensuring every campaign is tailored to your needs.

Detailed Campaign Insights

Track expected versus actual budgets, sales counts, responses, and ROI to gauge campaign effectiveness.

Status Tracking

Monitor campaigns in real time with statuses like Draft, Scheduled, Running, Ongoing, Completed, Paused, Cancelled, and Failed.

Campaign Categorization

Use keywords/tags, product details, and campaign types to manage the campaign more effectively.

Leads

Effortlessly Manage and Qualify Your Sales Leads with Customer Relationship Management

Track, nurture, and convert leads into valuable opportunities with streamlined data management through effective customer relationship management. Centralize lead information, manage follow-ups, and evaluate potential sales opportunities for effective customer relationship management, lead nurturing, and conversion.

Comprehensive Lead Details

Capture all essential lead information, including name, birth date, assigned team member, lead owner, and capture date within the customer relationship management system.

Customizable Lead Status

Monitor lead progress with statuses such as New, Attempt to Contact, Contacted, Junk Lead, Qualified, Unqualified, Lost, Hot, Warm, and Cold through customer relationship management.

Lead Scoring & Rating

Evaluate leads based on interest level, engagement, and fit with the product or service using a rating/scoring system integrated with customer relationship management.

Detailed Contact Data

Record job titles, company names, websites, and employee numbers within the customer relationship management system for better context and B2B engagement.

Company Information

Record job titles, company names, websites, and employee numbers within the customer relationship management system for better context and B2B engagement.

Follow-up Tracking

Schedule and monitor follow-up dates using customer relationship management to ensure timely communication and increase lead conversion chances.

Product/Service Interest

Specify which product or service the lead is interested in, allowing targeted follow-ups and personalized offers through customer relationship management.

Address & Location Details

Capture complete address information, including street, city, zip code, state, and country for precise targeting within customer relationship management.

Social & Online Presence

Track social details like LinkedIn, Facebook, Twitter, and Skype using customer relationship management to gain deeper insights into lead behavior and engagement channels.

Notes Section

Maintain consistency across modules by recording lead-specific observations, interactions, or insights within the customer relationship management system.

Contacts

Manage Your Business Relationships with Comprehensive Customer Relationship Management Contact Information

Efficiently manage all contact-related information within a customer relationship management system, ensuring consistent communication, follow-ups, and engagement with leads, prospects, and customers.

Detailed Contact Information

Capture essential details like first name, last name, phone, mobile, email, job title, and assigned team member, ensuring a complete profile for each contact through customer relationship management.

Profile Images

Use profile images to create a personalized touch for each contact within the customer relationship management platform, helping your team easily recognize and remember them.

Relationship Tracking

Define the nature of your relationship (e.g., customer, partner, vendor) within the customer relationship management system to categorize and personalize communication strategies.

Preferred Contact Method

Specify if the contact prefers communication via phone, email, or other means, ensuring the best customer relationship management engagement approach.

Last Contact Date

Keep track of when you last communicated with each contact using the customer relationship management system, helping maintain regular and meaningful interactions.

Next Follow-Up Date

Schedule and monitor the next follow-up date within the customer relationship management system to ensure consistent communication and engagement with your contacts.

Social Media Integration

Include social profiles such as LinkedIn, Facebook, and Twitter to gain a comprehensive understanding of your contact’s online presence through customer relationship management.

Notes Section

Maintain a centralized area within the customer relationship management system for storing additional observations, interactions, and insights about each contact for personalized engagement.

Address Information

Store complete address details, including street, city, zip code, state, and country, for accurate location-based tracking in your customer relationship management system.

Tags

Use tags in the customer relationship management platform for categorizing contacts based on characteristics, interactions, or segmentation, allowing quick searching and filtering.

Assistant Details

Record the assistant’s name and phone number in the customer relationship management system to facilitate smooth communication with contacts who have personal assistants.

Company Details

Include fields like the company name, website, and industry in the customer relationship management platform to capture business-related information and build a stronger B2B relationship.

Preferred Language

Record the preferred language of each contact in the customer relationship management system to tailor communication effectively.

Website Field

Include personal, professional, or company website details within the customer relationship management system for quick reference.

Status Monitoring

Track contact engagement using statuses like Active, Inactive, Do Not Contact, Customer, Prospect, and Lost.

Accounts

Comprehensive Customer Relationship Management for Better Business Relationships

Manage account information, monitor activities, and track financials with customer relationship management to maintain a strong, organized client database. Maintain complete profiles of all accounts, including contact information, financial details, and status through customer relationship management, to support effective relationship management and strategic decision-making.

Complete Account Details

Record essential details like Account Name, Tax Number, Website, Annual Revenue, Employees, and Account Number for a thorough account overview using customer relationship management.

Account Type Classification

Categorize accounts by type such as Analyst, Competitor, Customer, Distributor, Investor, Reseller, Supplier, Vendor, Partner, Integrator, or Other to manage diverse business relationships effectively through customer relationship management.

Industry Segmentation

Identify the industry each account belongs to, such as Service Provider, Manufacturing, Technology, Real Estate, Retail, and more, with customer relationship management to better understand their market segment.

Financial Tracking

Monitor financial details like Payment Conditions, Payment Currency, and Tax Numbers for effective billing and financial management using customer relationship management.

Contact Management

Maintain all contact details, including phone, email, fax, and Skype ID through customer relationship management, ensuring accurate communication channels for each account.

Primary Contact Association

Link a primary contact to each account for quick reference using an integrated customer relationship management dropdown populated with contacts.

Account Owner Assignment

Assign account management responsibility to a specific person or team through customer relationship management to ensure effective and consistent engagement.

Payment Status Tracking

Manage payment statuses with options like Overdue, Partial Payment, Disputed, Refunded, and Bad Debt through customer relationship management for better financial oversight.

Address Information

Capture complete address details, including street, city, zip code, state, and country within customer relationship management for accurate location tracking and correspondence.

Notes Section

Include a notes field within the customer relationship management system to record additional observations, interactions, or insights related to the account.

Sales

CRM-Sales

Quotation Management

Create, Manage, and Track Your Sales Quotations Seamlessly with Customer Relationship Management

Easily generate and manage sales quotations for your clients with detailed product, pricing, and tax information through customer relationship management. Efficiently handle all aspects of sales quotations with customer relationship management, from pricing and discounts to taxes and delivery costs, ensuring clear and professional proposals for your clients.

Quotation Management

Create and manage detailed quotations using customer relationship management with essential information, including quote name, assigned team members, and associated deals or contacts.

Comprehensive Pricing Details

Include precise amount, tax, delivery cost, and discount information through customer relationship management to ensure transparent and accurate pricing for your customers.

Validity Tracking

Set a “Valid Until” date within the customer relationship management system to ensure quotes have a defined expiration, creating urgency and helping to manage sales timelines effectively.

Stage Tracking

Monitor financial details like Payment Conditions, Payment Currency, and Tax Numbers for effective billing and financial management using customer relationship management.

Shipping & Delivery Details

Include carrier information and shipping details in your customer relationship management platform to provide customers with a complete picture of their order.

Shipping & Delivery Details

Include carrier information and shipping details in your customer relationship management platform to provide customers with a complete picture of their order.

Product & Services Management

Add products or services with required fields like unit cost, quantity, and currency within the customer relationship management system to generate precise quotations.

Tax & Currency Handling

Easily manage tax rates, select appropriate currency, and calculate costs for different regions through customer relationship management, ensuring compliance and clarity.

Address Information

Capture detailed address information using customer relationship management for accurate shipping, delivery, and billing.

Notes Section

Include additional remarks, terms, or instructions within the customer relationship management platform, making sure all specifics are communicated to the customer.

Tax & Currency

Handle All Pricing Details with Precision and Clarity Using Customer Relationship Management

Manage all pricing elements through customer relationship management, from taxes to discounts, ensuring each quotation is comprehensive, precise, and suited to your client’s requirements. This section helps create clear and transparent financial proposals for your clients.

Comprehensive Tax Calculation

Automatically calculate applicable taxes based on product/service, location, or predefined tax rates using customer relationship management, ensuring accurate and compliant pricing.

Multi-Currency Support

Handle quotations in various currencies through customer relationship management to accommodate international clients, providing them with accurate pricing in their preferred currency.

Detailed Delivery Cost Management

Include specific delivery costs using customer relationship management to provide customers with a complete understanding of total expenses, avoiding unexpected charges.

Discount Management

Monitor financial details like Payment Conditions, Payment Currency, and Tax Numbers for effective billing and financial management using customer relationship management.

Payment Tracking

Monitor payments made by the customer within the customer relationship management system, tracking the total paid, balance due, and any partial payments.

Invoice

Generate, Manage, and Track Invoices with Customer Relationship Management

Create and manage invoices efficiently with customer relationship management, offering complete details from billing to shipping, taxes, and recurring payments, ensuring a smooth invoicing process for both your team and clients.

Comprehensive Invoice Details

Manage key invoice information such as Invoice Number, Customer Number, Invoice Date, Due Date, Assigned Representative, and Payment Bank Account using customer relationship management for accurate tracking.

Recurring Invoice Setup

Easily handle recurring invoices through customer relationship management, with options to set frequency, period, and recipient, simplifying billing for ongoing services.

Invoice from Company Details

Include all necessary company information, such as address, tax number, and contact details, through customer relationship management to ensure compliance and professionalism.

Billing & Shipping Address Management

Record both billing and shipping addresses separately in customer relationship management for accurate invoicing, with fields for complete address details and tax numbers.

Product/Service Management

Include an itemized list of products or services with detailed descriptions, unit costs, quantities, discounts, and taxes through customer relationship management to ensure precise billing.

Payment Terms & Conditions

Clearly define payment terms, conditions, and any special notes through customer relationship management, helping to set expectations and avoid misunderstandings.

Tax & Discount Management

Accurately calculate taxes and apply discounts directly on the invoice through customer relationship management, ensuring transparent and accurate final billing amounts.

Status Tracking

Monitor the progress of each invoice using customer relationship management with statuses such as Draft, Sent, Paid, Partially Paid, Overdue, and Cancelled for better tracking and management.

Order

Streamline Your Order Management Process with Customer Relationship Management

Efficiently handle order creation, tracking, and management through customer relationship management, with clear billing and shipping details, tax calculations, and product/service information to ensure seamless order processing.

Order Management

Capture all essential order details, including Order Number, Customer Number, Carrier, Assigned Representative, and status through customer relationship management, ensuring efficient management from start to finish.

Billing & Shipping Information

Record separate billing and shipping addresses in customer relationship management, ensuring accurate delivery and invoicing for each order.

Product & Services Details

Include detailed information for each product or service in the order, such as unit cost, quantity, and currency using customer relationship management for precise order fulfillment.

Tax & Currency Handling

Manage taxes, discounts, delivery costs, and currency settings through customer relationship management for transparent pricing, accommodating both local and international orders.

Terms & Conditions

Clearly outline the terms and conditions associated with each order using customer relationship management, helping to set expectations and avoid misunderstandings.

Testimonials

Showcase Genuine Feedback and Experiences with Customer Relationship Management

Capture authentic customer feedback through customer relationship management, providing potential clients with insights into how your products or services have positively impacted their lives or businesses.

Comprehensive Testimonial Details

Collect detailed feedback using customer relationship management with sections like Title, Product, Contact, and Language options, ensuring each testimonial is complete and informative.

Training & Therapy Experiences

Capture personal and professional benefits, goals, and life changes experienced by your clients using customer relationship management to offer a deep understanding of how your solutions have helped them.

Evaluation Metrics

Include aspects like what customers liked most and least, a grading system, and Net Promoter Score (NPS) through customer relationship management to measure satisfaction and willingness to recommend.

Video Testimonials

Allow customers to upload video testimonials through customer relationship management, making the feedback more engaging and credible.

Signature Section

Provide detailed information about the testimonial provider, including name, profession, contact details, and personal comments using customer relationship management, adding authenticity to the feedback.

Activity

CRM-activty

Call Log Creation

Track and Manage All Call Interactions with Customer Relationship Management

The Call Log Creation module in customer relationship management allows you to record essential details of each call, including duration, subject, status, and associated accounts or leads, providing a comprehensive history for better engagement and follow-up.

Detailed Call Logging

Capture key details such as call date, duration, direction (inbound/outbound), and subject to maintain a complete record of all interactions.

Contact Association

Link calls to specific contacts, leads, accounts, or deals to create a clear communication history within your CRM.

Assign Responsibility

Assign call logs to specific team members, ensuring accountability and clear follow-up actions.

Status Tracking

Monitor the progress of each call with statuses like Scheduled, Completed, Follow-up Needed, or Canceled for better tracking and management.

Notes Section

Include detailed notes about the call content, decisions made, or actions required, ensuring all information is readily available for future reference.

Contact Request

Manage and Track All Contact Requests with Customer Relationship Management

The Contact Request module in customer relationship management enables you to capture essential details of individuals or organizations seeking contact, ensuring all inquiries are recorded, assigned, and addressed promptly by the relevant team member.

Comprehensive Request Details

Capture all essential information, including the requester’s name, organization, phone number, email, and preferred contact method, ensuring no detail is missed.

Preferred & Next Contact Dates

Schedule the preferred contact date and next follow-up date to ensure timely communication and avoid missed opportunities.

Contact Reason & Subject

Record the purpose or reason for the contact, helping your team understand the nature of the inquiry and respond accordingly.

Assigned Responsibility

Assign contact requests to specific team members, ensuring that each inquiry is managed efficiently and followed up in a timely manner.

Status Tracking

Monitor the progress of each contact request with statuses like New, In Progress, Follow-up Needed, Completed, or Canceled.

Others

CRM-others

Payment

Efficiently Track and Manage All Financial Transactions with Customer Relationship Management

The Payments module in customer relationship management enables you to capture essential payment details, whether income or expenses, helping you manage your financial transactions with clarity and precision.

Comprehensive Payment Tracking

Record all necessary details such as payment name, date, amount, currency, and payment method, ensuring accurate financial records.

Income & Expense Classification

Use the income checkbox to classify payments as either income or expenses, providing a clear picture of your cash flow.

Status Tracking

Monitor the status of each payment, such as Pending, Completed, Failed, or Canceled, for effective financial management.

Category Management

Categorize payments into different groups (e.g., Rent, Utilities, Sales, Services) for better organization and reporting.

Multiple Currency Support

Handle payments in various currencies, making it easy to manage transactions across different regions.

Payment Method Identification

Specify the payment method (e.g., Bank Transfer, Credit Card, Cash, PayPal) to maintain accurate transaction records.

Assigned Responsibility

Assign payments to specific team members, ensuring clear accountability and follow-up.

Notes Section

Include additional information, instructions, or comments related to each payment for comprehensive record-keeping.

Documents

Organize, Track, and Manage All Your Important Documents with Customer Relationship Management

The Documents module in customer relationship management allows you to store and manage various types of documents, ensuring all essential information is organized, accessible, and properly categorized for easy retrieval and collaboration.

Document Organization

Record all necessary details such as payment name, date, amount, currency, and payment method, ensuring accurate financial records.

Status Tracking

Monitor the status of each document, whether it’s Draft, In Review, Approved, or Archived, to keep track of its lifecycle.

Type & Category Management

Categorize documents based on type (e.g., Contract, Invoice, Report, Presentation) and category (e.g., Legal, Financial, Marketing), enabling structured organization.

Assignment & Collaboration

Assign documents to specific team members for accountability and streamlined collaboration.

Notes Section

Include any additional information, comments, or instructions related to the document, providing context for better understanding and usage.

Media Coverage

Showcasing our industry impact, the Media Coverage section highlights esteemed publications and platforms that have featured the best garment ERP – goRMG ERP, underscoring our commitment to innovation in the garment industry.

Skylark Soft Limited | Leading Innovator in Textile ERP Solutions

Skylark is Bangladesh origin an offshore software development company specialized on Textile & Apparel software solution.

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Mob: +88 018 48 346310 to 14
Email: info@skylarksoft.com
Phone No: +88 096 78 375375

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