PATRON CRM
Advanced Customer Relationship Management Software
PATRON CRM simplifies customer relationship management for businesses, enhancing customer engagement and operational efficiency.
PATRON CRM offers an intuitive platform designed to streamline customer relationship management. With powerful features for data tracking, PATRON CRM ensures businesses can optimize customer interactions and boost sales performance through seamless customer relationship management processes, all backed by Skylark Soft Limited.
Modules of PATRON CRM
Explore Key Features Driving Effective Customer Relationship Management
Marketing
Campaigns
Drive Your Marketing Success with Targeted Customer Relationship Management Campaigns
Organize, track, and measure marketing campaigns to optimize outreach and customer relationship management efforts efficiently. Leverage data-driven insights to enhance customer interactions and drive business growth.
Flexible Assignment
Assign campaigns to specific team members, ensuring clear responsibility and collaboration.
Sponsor and Partnership
Include sponsor details or partnership information to leverage joint marketing efforts.
Attachment and Link
Store all creative assets, marketing collateral, and relevant URLs in one place for seamless access and coordination.
Multi-Channel Campaign Management
Run campaigns across email, social media, direct mail, and more with tailored tracking options.
Customizable Campaign Fields
Define campaign details such as start date, target audience, and expected close date, ensuring every campaign is tailored to your needs.
Detailed Campaign Insights
Track expected versus actual budgets, sales counts, responses, and ROI to gauge campaign effectiveness.
Status Tracking
Monitor campaigns in real time with statuses like Draft, Scheduled, Running, Ongoing, Completed, Paused, Cancelled, and Failed.
Campaign Categorization
Use keywords/tags, product details, and campaign types to manage the campaign more effectively.
Leads
Effortlessly Manage and Qualify Your Sales Leads with Customer Relationship Management
Track, nurture, and convert leads into valuable opportunities with streamlined data management through effective customer relationship management. Centralize lead information, manage follow-ups, and evaluate potential sales opportunities for effective customer relationship management, lead nurturing, and conversion.
Comprehensive Lead Details
Capture all essential lead information, including name, birth date, assigned team member, lead owner, and capture date within the customer relationship management system.
Customizable Lead Status
Monitor lead progress with statuses such as New, Attempt to Contact, Contacted, Junk Lead, Qualified, Unqualified, Lost, Hot, Warm, and Cold through customer relationship management.
Lead Scoring & Rating
Evaluate leads based on interest level, engagement, and fit with the product or service using a rating/scoring system integrated with customer relationship management.
Detailed Contact Data
Record job titles, company names, websites, and employee numbers within the customer relationship management system for better context and B2B engagement.
Company Information
Record job titles, company names, websites, and employee numbers within the customer relationship management system for better context and B2B engagement.
Follow-up Tracking
Schedule and monitor follow-up dates using customer relationship management to ensure timely communication and increase lead conversion chances.
Product/Service Interest
Specify which product or service the lead is interested in, allowing targeted follow-ups and personalized offers through customer relationship management.
Address & Location Details
Capture complete address information, including street, city, zip code, state, and country for precise targeting within customer relationship management.
Social & Online Presence
Track social details like LinkedIn, Facebook, Twitter, and Skype using customer relationship management to gain deeper insights into lead behavior and engagement channels.
Notes Section
Maintain consistency across modules by recording lead-specific observations, interactions, or insights within the customer relationship management system.
Contacts
Manage Your Business Relationships with Comprehensive Customer Relationship Management Contact Information
Efficiently manage all contact-related information within a customer relationship management system, ensuring consistent communication, follow-ups, and engagement with leads, prospects, and customers.
Detailed Contact Information
Capture essential details like first name, last name, phone, mobile, email, job title, and assigned team member, ensuring a complete profile for each contact through customer relationship management.
Profile Images
Use profile images to create a personalized touch for each contact within the customer relationship management platform, helping your team easily recognize and remember them.
Relationship Tracking
Define the nature of your relationship (e.g., customer, partner, vendor) within the customer relationship management system to categorize and personalize communication strategies.
Preferred Contact Method
Specify if the contact prefers communication via phone, email, or other means, ensuring the best customer relationship management engagement approach.
Last Contact Date
Keep track of when you last communicated with each contact using the customer relationship management system, helping maintain regular and meaningful interactions.
Next Follow-Up Date
Schedule and monitor the next follow-up date within the customer relationship management system to ensure consistent communication and engagement with your contacts.
Social Media Integration
Include social profiles such as LinkedIn, Facebook, and Twitter to gain a comprehensive understanding of your contact’s online presence through customer relationship management.
Notes Section
Maintain a centralized area within the customer relationship management system for storing additional observations, interactions, and insights about each contact for personalized engagement.
Address Information
Store complete address details, including street, city, zip code, state, and country, for accurate location-based tracking in your customer relationship management system.
Tags
Use tags in the customer relationship management platform for categorizing contacts based on characteristics, interactions, or segmentation, allowing quick searching and filtering.
Assistant Details
Record the assistant’s name and phone number in the customer relationship management system to facilitate smooth communication with contacts who have personal assistants.
Company Details
Include fields like the company name, website, and industry in the customer relationship management platform to capture business-related information and build a stronger B2B relationship.
Preferred Language
Record the preferred language of each contact in the customer relationship management system to tailor communication effectively.
Website Field
Include personal, professional, or company website details within the customer relationship management system for quick reference.
Status Monitoring
Track contact engagement using statuses like Active, Inactive, Do Not Contact, Customer, Prospect, and Lost.
Accounts
Comprehensive Customer Relationship Management for Better Business Relationships
Manage account information, monitor activities, and track financials with customer relationship management to maintain a strong, organized client database. Maintain complete profiles of all accounts, including contact information, financial details, and status through customer relationship management, to support effective relationship management and strategic decision-making.
Complete Account Details
Record essential details like Account Name, Tax Number, Website, Annual Revenue, Employees, and Account Number for a thorough account overview using customer relationship management.
Account Type Classification
Categorize accounts by type such as Analyst, Competitor, Customer, Distributor, Investor, Reseller, Supplier, Vendor, Partner, Integrator, or Other to manage diverse business relationships effectively through customer relationship management.
Industry Segmentation
Identify the industry each account belongs to, such as Service Provider, Manufacturing, Technology, Real Estate, Retail, and more, with customer relationship management to better understand their market segment.
Financial Tracking
Monitor financial details like Payment Conditions, Payment Currency, and Tax Numbers for effective billing and financial management using customer relationship management.
Contact Management
Maintain all contact details, including phone, email, fax, and Skype ID through customer relationship management, ensuring accurate communication channels for each account.
Primary Contact Association
Link a primary contact to each account for quick reference using an integrated customer relationship management dropdown populated with contacts.
Account Owner Assignment
Assign account management responsibility to a specific person or team through customer relationship management to ensure effective and consistent engagement.
Payment Status Tracking
Manage payment statuses with options like Overdue, Partial Payment, Disputed, Refunded, and Bad Debt through customer relationship management for better financial oversight.
Address Information
Capture complete address details, including street, city, zip code, state, and country within customer relationship management for accurate location tracking and correspondence.
Notes Section
Sales
Quotation Management
Create, Manage, and Track Your Sales Quotations Seamlessly with Customer Relationship Management
Easily generate and manage sales quotations for your clients with detailed product, pricing, and tax information through customer relationship management. Efficiently handle all aspects of sales quotations with customer relationship management, from pricing and discounts to taxes and delivery costs, ensuring clear and professional proposals for your clients.
Quotation Management
Create and manage detailed quotations using customer relationship management with essential information, including quote name, assigned team members, and associated deals or contacts.
Comprehensive Pricing Details
Include precise amount, tax, delivery cost, and discount information through customer relationship management to ensure transparent and accurate pricing for your customers.
Validity Tracking
Set a “Valid Until” date within the customer relationship management system to ensure quotes have a defined expiration, creating urgency and helping to manage sales timelines effectively.
Stage Tracking
Monitor financial details like Payment Conditions, Payment Currency, and Tax Numbers for effective billing and financial management using customer relationship management.
Shipping & Delivery Details
Include carrier information and shipping details in your customer relationship management platform to provide customers with a complete picture of their order.
Shipping & Delivery Details
Include carrier information and shipping details in your customer relationship management platform to provide customers with a complete picture of their order.
Product & Services Management
Add products or services with required fields like unit cost, quantity, and currency within the customer relationship management system to generate precise quotations.
Tax & Currency Handling
Easily manage tax rates, select appropriate currency, and calculate costs for different regions through customer relationship management, ensuring compliance and clarity.
Address Information
Capture detailed address information using customer relationship management for accurate shipping, delivery, and billing.
Notes Section
Include additional remarks, terms, or instructions within the customer relationship management platform, making sure all specifics are communicated to the customer.
Tax & Currency
Handle All Pricing Details with Precision and Clarity Using Customer Relationship Management
Manage all pricing elements through customer relationship management, from taxes to discounts, ensuring each quotation is comprehensive, precise, and suited to your client’s requirements. This section helps create clear and transparent financial proposals for your clients.
Comprehensive Tax Calculation
Automatically calculate applicable taxes based on product/service, location, or predefined tax rates using customer relationship management, ensuring accurate and compliant pricing.
Multi-Currency Support
Handle quotations in various currencies through customer relationship management to accommodate international clients, providing them with accurate pricing in their preferred currency.
Detailed Delivery Cost Management
Include specific delivery costs using customer relationship management to provide customers with a complete understanding of total expenses, avoiding unexpected charges.
Discount Management
Monitor financial details like Payment Conditions, Payment Currency, and Tax Numbers for effective billing and financial management using customer relationship management.
Payment Tracking
Invoice
Generate, Manage, and Track Invoices with Customer Relationship Management
Create and manage invoices efficiently with customer relationship management, offering complete details from billing to shipping, taxes, and recurring payments, ensuring a smooth invoicing process for both your team and clients.
Comprehensive Invoice Details
Manage key invoice information such as Invoice Number, Customer Number, Invoice Date, Due Date, Assigned Representative, and Payment Bank Account using customer relationship management for accurate tracking.
Recurring Invoice Setup
Easily handle recurring invoices through customer relationship management, with options to set frequency, period, and recipient, simplifying billing for ongoing services.
Invoice from Company Details
Include all necessary company information, such as address, tax number, and contact details, through customer relationship management to ensure compliance and professionalism.
Billing & Shipping Address Management
Record both billing and shipping addresses separately in customer relationship management for accurate invoicing, with fields for complete address details and tax numbers.
Product/Service Management
Payment Terms & Conditions
Clearly define payment terms, conditions, and any special notes through customer relationship management, helping to set expectations and avoid misunderstandings.
Tax & Discount Management
Accurately calculate taxes and apply discounts directly on the invoice through customer relationship management, ensuring transparent and accurate final billing amounts.
Status Tracking
Monitor the progress of each invoice using customer relationship management with statuses such as Draft, Sent, Paid, Partially Paid, Overdue, and Cancelled for better tracking and management.
Order
Streamline Your Order Management Process with Customer Relationship Management
Efficiently handle order creation, tracking, and management through customer relationship management, with clear billing and shipping details, tax calculations, and product/service information to ensure seamless order processing.
Order Management
Capture all essential order details, including Order Number, Customer Number, Carrier, Assigned Representative, and status through customer relationship management, ensuring efficient management from start to finish.
Billing & Shipping Information
Record separate billing and shipping addresses in customer relationship management, ensuring accurate delivery and invoicing for each order.
Product & Services Details
Include detailed information for each product or service in the order, such as unit cost, quantity, and currency using customer relationship management for precise order fulfillment.
Tax & Currency Handling
Manage taxes, discounts, delivery costs, and currency settings through customer relationship management for transparent pricing, accommodating both local and international orders.
Terms & Conditions
Testimonials
Showcase Genuine Feedback and Experiences with Customer Relationship Management
Capture authentic customer feedback through customer relationship management, providing potential clients with insights into how your products or services have positively impacted their lives or businesses.
Comprehensive Testimonial Details
Collect detailed feedback using customer relationship management with sections like Title, Product, Contact, and Language options, ensuring each testimonial is complete and informative.
Training & Therapy Experiences
Capture personal and professional benefits, goals, and life changes experienced by your clients using customer relationship management to offer a deep understanding of how your solutions have helped them.
Evaluation Metrics
Include aspects like what customers liked most and least, a grading system, and Net Promoter Score (NPS) through customer relationship management to measure satisfaction and willingness to recommend.
Video Testimonials
Allow customers to upload video testimonials through customer relationship management, making the feedback more engaging and credible.
Signature Section
Activity
Call Log Creation
Track and Manage All Call Interactions with Customer Relationship Management
The Call Log Creation module in customer relationship management allows you to record essential details of each call, including duration, subject, status, and associated accounts or leads, providing a comprehensive history for better engagement and follow-up.
Detailed Call Logging
Capture key details such as call date, duration, direction (inbound/outbound), and subject to maintain a complete record of all interactions.
Contact Association
Link calls to specific contacts, leads, accounts, or deals to create a clear communication history within your CRM.
Assign Responsibility
Assign call logs to specific team members, ensuring accountability and clear follow-up actions.
Status Tracking
Monitor the progress of each call with statuses like Scheduled, Completed, Follow-up Needed, or Canceled for better tracking and management.
Notes Section
Contact Request
Manage and Track All Contact Requests with Customer Relationship Management
The Contact Request module in customer relationship management enables you to capture essential details of individuals or organizations seeking contact, ensuring all inquiries are recorded, assigned, and addressed promptly by the relevant team member.
Comprehensive Request Details
Capture all essential information, including the requester’s name, organization, phone number, email, and preferred contact method, ensuring no detail is missed.
Preferred & Next Contact Dates
Schedule the preferred contact date and next follow-up date to ensure timely communication and avoid missed opportunities.
Contact Reason & Subject
Record the purpose or reason for the contact, helping your team understand the nature of the inquiry and respond accordingly.
Assigned Responsibility
Assign contact requests to specific team members, ensuring that each inquiry is managed efficiently and followed up in a timely manner.
Status Tracking
Others
Payment
Efficiently Track and Manage All Financial Transactions with Customer Relationship Management
The Payments module in customer relationship management enables you to capture essential payment details, whether income or expenses, helping you manage your financial transactions with clarity and precision.
Comprehensive Payment Tracking
Record all necessary details such as payment name, date, amount, currency, and payment method, ensuring accurate financial records.
Income & Expense Classification
Use the income checkbox to classify payments as either income or expenses, providing a clear picture of your cash flow.
Status Tracking
Monitor the status of each payment, such as Pending, Completed, Failed, or Canceled, for effective financial management.
Category Management
Categorize payments into different groups (e.g., Rent, Utilities, Sales, Services) for better organization and reporting.
Multiple Currency Support
Payment Method Identification
Specify the payment method (e.g., Bank Transfer, Credit Card, Cash, PayPal) to maintain accurate transaction records.
Assigned Responsibility
Assign payments to specific team members, ensuring clear accountability and follow-up.
Notes Section
Include additional information, instructions, or comments related to each payment for comprehensive record-keeping.
Documents
Organize, Track, and Manage All Your Important Documents with Customer Relationship Management
The Documents module in customer relationship management allows you to store and manage various types of documents, ensuring all essential information is organized, accessible, and properly categorized for easy retrieval and collaboration.
Document Organization
Record all necessary details such as payment name, date, amount, currency, and payment method, ensuring accurate financial records.
Status Tracking
Monitor the status of each document, whether it’s Draft, In Review, Approved, or Archived, to keep track of its lifecycle.
Type & Category Management
Categorize documents based on type (e.g., Contract, Invoice, Report, Presentation) and category (e.g., Legal, Financial, Marketing), enabling structured organization.
Assignment & Collaboration
Assign documents to specific team members for accountability and streamlined collaboration.
Notes Section
Media Coverage
Showcasing our industry impact, the Media Coverage section highlights esteemed publications and platforms that have featured the best garment ERP – goRMG ERP, underscoring our commitment to innovation in the garment industry.