-85%
Appointment Booking Time

Business Need
Apollo JMI Hospital aimed to modernize its patient experience and move toward a digital-first healthcare system. The hospital operated with manual appointment booking causing long waiting times, no centralized access to patient reports or medical records, and fragmented communication between patients, doctors, and admin. Patients had no way to track appointments or doctor schedules digitally. The hospital needed a secure, user-friendly, and scalable digital platform to improve both patient experience and operational efficiency — without disrupting daily clinical operations during the transition.
Result
The digital platform delivered measurable improvements across patient experience and hospital operations. Appointment booking time dropped by 85%, the majority of bookings shifted to the online system, and front-desk teams were freed from manual scheduling to focus on patient care.
-85%
Appointment Booking Time
70%
Online Appointment Shift
100%
Digital Report Access
-40%
Front-Desk Workload
Faster
Patient Onboarding Speed
Patients, Doctors, Admin
System Users
Collaboration Overview
Project Duration
8 Months
Team Size
6–8 Members
Core Modules Delivered
5
User Roles Supported
3 (Patient, Doctor, Admin)
Design Approach
UX-First
Implementation
Mobile-Responsive
Healthcare / Hospital Services
Bangladesh
Gallery
Hospital reception and patient area
Digital healthcare interface
Patient portal dashboard
Appointment booking flow
Medical team using the system
Healthcare analytics dashboard